SHIPPING FREE ON ORDERS ABOVE 999 INR

Shipping & Delivery Policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 Days days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

BUTTER COSMETICS AND HEALTH PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9429255093 or contact@butterco.in.

Cancellation & Refund Policy

BUTTER COSMETICS AND HEALTH PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • BUTTER COSMETICS AND HEALTH PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the BUTTER COSMETICS AND HEALTH PRIVATE LIMITED, it’ll take 1-2 Days days for the refund to be processed to the end customer.

FAQ'S

Shipping times vary based on your location. Generally, domestic orders take 2-5 business days, while international orders may take 7-14 business days. For more accurate information, check our Shipping Policy or contact our customer support.

Yes, you will receive a tracking number once your order is shipped. You can use this number to track your package through our carrier's website. Please allow 24-48 hours for the tracking information to update.

We accept returns within 30 days of purchase. The product must be unused and in its original packaging. For detailed instructions on how to return a product, please refer to our Returns Policy.